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Shipping: When can I expect my order to arrive?

Your order will be shipped within 3-5 business days upon purchase. You will have access to a tracking number of your order e-mailed to you once your order has been shipped. 

Returns: Can I return items that I have purchased?

Returns and refunds are accepted under the following conditions:

Returns must be received by Hooplife within 30 days of your purchase. All items returned must be unworn with tags still attached.

Please Mail To:
Hooplife Basketball Inc.
1750 Rupert St
Regina, SK
S4N 1W3

If you have any questions about your return please send an email to info@hooplifebasketball.com.

Exchanges: Am I able to exchange my items?

Exchanges are gladly accepted within 30 days of purchase if the item is unworn, damage-free with tags still attached. All sale items are non-exchangeable.

What is the Refund Policy of Hooplife?

Once we have received and approved your returned item(s), Hooplife will credit the customer’s account for the original purchase amount (shipping not included). Full refunds are available if a mistake was done on our part. All sale items are non-refundable.

Along with your returned package, you must include the packing slip that was originally sent with it. Once we process your return, we will send out your exchanged item(s) along with a notifying e-mail specifying that your new package has been sent to you.